My research, teaching and policy engagement examine public administration reforms and citizens’ relationship with the state in the digital age. I answer questions about how governments can more effectively and responsibly harness technology and data to improve public services and design public policies. Within this work, I explore the relationship between the quality of public services, government’s management of technology and data, and citizens’ attitudes toward the state. I also ask how new models of public administration emerging in the digital age might threaten, or alternatively, uphold traditional principles and practices of democratic governance. Across these work streams, my central goal is to build more capable, trustworthy and democratically accountable governments.

I was born in Montreal, Quebec, and raised in Ottawa, Ontario, where I now live. In 2014 I earned my doctorate at the University of Oxford as a Trudeau Scholar. Prior to my academic career, I was a researcher at the Library of Parliament. In that role I wrote reports and briefed parliamentarians on citizen engagement, public administration, and digital technologies.

I’m a recipient of a Government of Ontario Early Researcher Award and a Research Fellow of the Canada School of Public Service. In addition to my other research and teaching duties, I’m the Project Lead and co-founder of a Canada Foundation for Innovation funded high-powered computing lab focused on data-intensive research on digital era governance. In 2021, Apolitical named me one of the 100 Most Influential Academics in Government.